At Fragrancedirect.co.uk Customers have the right to return their order within 28 days of purchase. Where the customer exercises their right to cancel an order after processing, only the product costs will be refunded upon receipt of returned goods as Fragrance Direct does not refund postal charges. All returned products will be refunded or exchanged provided they have not been used or damaged. Postage costs will only be refunded if goods received were incorrect, faulty or damaged upon receipt. Photographic evidence may be required to support a claim. Returned items should be sent by 1st Class Parcel Post, Fragrance Direct will not cover return postage costs for Special Delivery or any courier service. |